Home Services Company Improves Customer Service and Employee Work Safety
Home Services Company Improves Customer Service and Employee Work Safety
- Background:
Client is a utility company with a home services division servicing the Minneapolis – St. Paul, MN metro area with a fleet of 480 service vans. The client provides maintenance and repair services for its residential customers.
Previous service vans were standard size with a standard height roof. The fleet manager wanted to upgrade to a high roof van where the appliance repair technicians could get up from their hands and knees and stand-up in the cargo/work area. This provided health benefits, as well as, easier access to the parts, tools and supplies. Safety and ergonomics for the service technicians was a primary motivator in setting the van requirements. Another goal was to maximize the utility of the new larger vans by having a more complete parts inventory that would prevent the need for an expensive second service call to complete the needed work.
- Vehicle UpFitted:
RAM ProMaster High Roof Van. The high roof allows service technicians to stand up in the cargo area of the van. The van color began as all white. A partial vehicle graphic wrap was added that aligns with the company brand identity program and provides focus on company service program.
- Results:
- Gallery:
- UpFitting Components :
- Ranger Design Custom Van Interiors
- Partition – Isolates cab from cargo area for increased safety.
- Shelving Storage System – Organizes and optimizes space in van with a wide center walk area.
- Bottle Rack Storage System – Secures Freon and recovery bottles.
- Small Part Drawer System – Provides organization and accessed from outside the van.
- Legend Flooring – Rubberized and Non-Slip – Custom fit and provides a non-slip work surface. Easy to clean.
- Legend Wall Liners – Noise deadening, insulates for improved temperature control and enhances appearance.
- Rostra Back-Up Alarm System – Greatly improves public safety and prevents vehicle damage during back-ups.
- SoundOff Signal LED Interior Lighting – Bright light dispersed throughout cargo area via unique lens design.
